Refund and Cancellation Policy

At HOUSE OF SARTORIA, we aim to provide you with products of the highest quality and craftsmanship. Your satisfaction is important to us, and we apologize for any inconvenience caused if you receive a damaged or defective item.

Returns

Unfortunately, we do not offer returns or replacements for reasons other than defective products. If you receive a damaged or defective item, please follow the procedure below:

Notification: Notify us within 24 hours of delivery by contacting our Customer Service team at houseofsartoria@gmail.com or via WhatsApp at +91 830-9559496‬
Provide Details: Please provide your order number, details of the damaged or defective item, and a picture of the item showing the issue.
Evaluation: Our Customer Service team will evaluate your claim and provide further instructions on returning the item.

Refunds

If your claim for a defective product is approved, we will issue a refund to the original payment method used for the purchase. Refunds will be processed promptly upon receipt and inspection of the returned item.

Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.

PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

Payments made with COD option will be stored in your wallet equivalent to the amount paid by you, which can be used anytime.

Cancellation

Orders can be canceled only within 6 hours of purchase. To cancel, message us on WhatsApp or email us within this window:

WhatsApp: +91 830-9559496

Email: houseofsartoria@gmail.com

Please include your order number in your message so we can process your request quickly.

After 6 hours, we begin processing your order, and cancellations will no longer be possible.

If your order is canceled within the 6-hour window, a full refund will be issued to the original payment method used at purchase. Refunds are processed promptly, though it may take 5-7 business days to reflect in your account, depending on your payment provider.

Conditions On Returns

All returns must be initiated within 24 hours of delivery.
The item must be unused, unwashed, and in its original packaging with tags intact.
We reserve the right to refuse returns that do not meet these criteria.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at houseofsartoria@gmail.com or call us at +91 830-9559496. Our Customer Service team is here to assist you.