Question 1

Do we shipping overseas?

Accepted Answer

We do not currently ship products outside of India.

Question 2

Is cash-on-delivery (COD) available?

Accepted Answer

Yes, for orders under INR 1500 across all operational zipcodes, COD is available.

Question 3

Do we offer return and exchange services?

Accepted Answer

Unfortunately, we are not able to offer returns or exchange, except in cases of defective products. If there’s anything we can assist you with, please let us know, and we’ll be happy to help.

Question 4

How soon will my order be delivered?

Accepted Answer

All metro areas and tier 1 cities typically receive the order in 5 to 7 working days; however, certain zip codes may require extra time. Please notify us if there is a delay.

Question 5

How will I know if my order has been successfully placed?

Accepted Answer

A confirmation of the order will be sent to the phone number and email address you registered. Additionally, we will let you know as soon as it leaves our warehouse.

Question 6

What happens in case of a delayed delivery of my order?

Accepted Answer

If the order is not delivered within 10-15 working days, you can contact us at: 
Phone: +91 626 607 7218
Whatsapp: +91 626 607 7218
Email: houseofsartoria@gmail.com

We will make every effort to send it as soon as possible.

Question 7

Do I need to pay shipping fees upon delivery?

Accepted Answer

Delivery is free of charge in case of pre-paid purchases. Please note that purchases made with Cash on Delivery (COD) will include a delivery cost of ₹49.

FAQ

Frequently asked questions